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With our user friendly order request form, designing your next custom piece is now an easy & stress free experience

 
 

 

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Frequently asked questions

 
 

 

How do I submit an offer?

FILL OUT THE FORM PROVIDED ABOVE AND SOMEONE FROM OUR TEAM WILL REVIEW THE OFFER AND DETERMINE IF IT QUALIFIES FOR PURCHASE WITHIN 24HRS OF SUBMISSION. IF OUR TEAM ACCEPTS YOUR OFFER, WE WILL SEND AN INVOICE VIA PAYPAL TO THE EMAIL PROVIDED.

What if I don't have PayPal?

THE INVOICE WILL GO TO THE EMAIL PROVIDED REGARDLESS OF WHETHER THE CUSTOMER IS SUBSCRIBED TO PAYPAL. SIGNING UP IS EASY & TAKES ABOUT 5 MINUTES ! FOR MORE QUESTIONS SEE HTTPS://WWW.PAYPAL.COM/WELCOME/SIGNUP/

 

How long does it take to make a custom item?

TYPICALLY, CUSTOM ORDERS WILL TAKE 2-3 WEEKS FOR PRODUCTION AFTER COMPLETION OF THE DESIGN PROCESS BY OUR TEAM. WE DO HOWEVER, ALSO WELCOME REQUESTS THAT ARE MORE URGENT IN NATURE. IF YOU REQUIRE THIS, PLEASE INCLUDE A NOTE IN YOUR REQUEST SO THAT OUR TEAM CAN REVIEW IT PROMPTLY AND GET BACK TO YOU.

When will I receive the item?

OUR STANDARD SHIPPING APPLIES TO ITEMS PURCHASED EXTERNALLY. UPON RECEIVING YOUR PAYMENT VIA PAYPAL YOU WILL RECEIVE AN ORDER CONFIRMATION EMAIL. ONCE THE ITEM LEAVES OUR FACILITY YOU WILL RECEIVE ANOTHER EMAIL WITH TRACKING INFORMATION FOR YOUR ITEM.